Privacy Policy.

How we handle your data — collection, use, and protection under Philippine law.

Data Privacy Act of 2012 (RA 10173)

Primara Labs processes personal data in full compliance with the Philippine Data Privacy Act and its Implementing Rules and Regulations. We implement organizational, physical, and technical security measures as required by the National Privacy Commission (NPC).

Section 1

Data Collection & Purpose

Primara Labs collects only the data necessary to verify researcher eligibility, process orders, and comply with legal obligations.

Registration Data

Name, email, phone number, and shipping address — used to verify researcher status and manage your account

Transaction Data

Payment reference numbers (GCash) and transaction hashes (USDT) — used to match and verify payments

Order History

Products purchased, batch codes, and shipping details — retained for traceability and compliance auditing

Technical Data

Browser type, IP address, and device info — collected automatically for security monitoring and platform improvement

Section 2

Payment & Financial Privacy

We prioritize the privacy of your financial data through secure and localized payment methods.

USDT transactions: While blockchain transactions are public, Primara Labs does not link your wallet address to your identity in any publicly accessible database
GCash discretion: We advise users to omit product-specific keywords in payment memos to protect transactional privacy within third-party banking systems
No card data stored: Primara Labs does not collect or store credit card, debit card, or bank account numbers

Section 3

Data Retention & Security

Encrypted infrastructure: All data is hosted on secure, encrypted servers with row-level security policies
Retention period: Account data is retained while your profile remains active or as required by Philippine tax and auditing law
Non-disclosure: Primara Labs does not sell, rent, or trade your personal or institutional data to third parties for marketing purposes
Access controls: Only authorized personnel with a legitimate business need can access personal data

Section 4

Third-Party Data Sharing

Primara Labs shares data with third parties only when strictly necessary for operations:

Janoshik Analytical

No personally identifiable information (PII) is shared. COAs are tracked by batch number, not purchaser identity

Shipping Couriers

Only minimum required info (name, address) is shared with LBC, JRS, GrabExpress, and Lalamove for delivery

Law Enforcement

Data may be disclosed in response to lawful subpoenas, court orders, or government requests as required by Philippine law

No Marketing Sales

Your data is never sold to advertisers, data brokers, or third-party marketing platforms

Section 5

Fulfillment & Logistics Privacy

Discreet labeling: All shipments use plain, unmarked packaging with no external branding or product descriptions
Minimal courier data: Only recipient name and delivery address are shared with logistics partners
No product disclosure: Package contents are described generically as “laboratory reagents” on shipping labels

Section 6

Your Data Rights (RA 10173)

Under the Philippine Data Privacy Act, you have the following rights:

Right to be informed — we disclose what data is collected, how it is used, and who may access it
Right to access — request a copy of all personal data we hold about you
Right to correction — request correction of inaccurate or incomplete data
Right to erasure — request deletion of your data, subject to legal retention requirements
Right to data portability — request your data in a structured, machine-readable format
Right to object — object to the processing of your data for purposes other than order fulfillment

To exercise any of these rights, contact compliance@primaralabs.ph. We respond to all privacy requests within 5 business days.

Section 7

Changes to This Policy

Primara Labs reserves the right to update this Privacy Policy to reflect changes in regulatory requirements, operational procedures, or data handling practices.

Material changes will be communicated via email to registered users. Continued use of the platform after updates constitutes acceptance of the revised policy.

Disclaimer: Products sold by Primara Labs have not been evaluated by the Philippine FDA. Not intended to diagnose, treat, cure, or prevent any disease. Sold exclusively as research chemicals for in vitro laboratory use. This policy was last updated May 2026.